Defender® Bird Spike Returns & Refunds

Thank you so much for purchasing our Defender® Bird Control products, and we hope you are delighted with your purchase from Jones and Son Pest Control Supplies Ltd. As a small family business, your happiness is important to us, so if you are experiencing any issues, please let us know. We are here to help you and will do all we can to resolve any issues or questions you may have. We're not happy until you are.

If within 30 days of purchase, you are not completely satisfied with your purchase or have changed your mind about using bird spikes on your property, we will gladly refund any unused items. We cannot offer refunds if the product has been used, silicone applied or cut to size. Provided you return the unused items and with the original receipt or order confirmation, within 30 days, we will issue a refund based on the original payment method, no questions asked. You will receive a full refund of the price paid, less the delivery charges.

Return Address and Contact Details

Refunds will only be issued once returned goods have been received at our central warehouse.
You can return your items by post:

FAO Returns Department
Jones and Son Pest Control Supplies Ltd,
Unit 4 Sabre Buildings,
Sabre Close,
Heathfield Industrial Estate,
Newton Abbot,
TQ12 6TW

Tel: 01626 835055

Warranted Goods

If you have an issue with our bird spikes after 30 days of purchase, please be assured that all our Defender® pigeon control products come with a manufacturer’s warranty. The Defender® Plastic Pigeon Deterrent range comes with a 15-Year Warranty if installed in the UK, while the Defender® Stainless Steel Bird Deterrent range comes with a 25-Year Warranty if installed in the UK. If you discover any faulty bird deterrent products within the warranty period, we will replace them free of charge as long as they have been correctly installed to the manufacturer's instructions.

Please note: The warranty does not include the costs of removing the faulty bird spikes or installing the new products. It is very rare to ever have a problem with any of our pigeon deterrents, so please call us to discuss any issues or questions you may have.

Updated date of Returns Policy: Oct 2022

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